What is your refund and returns policy?
Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. We don't accept returns or exchanges after 30 days of the order delivery date.
When will I receive my refund?
It can take up to 28 business days (up to 21 days for your return to be received at our warehouse and up to 7 working days to process the return). We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to the original payment method used when placing your order.
How do I return a faulty or damaged item?
Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items.